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ResTech Helpdesk Computer Technician

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Thank you for your interest in working in Residential Technology. We will review your application, and if your availability fits our needs, a member of our team will contact you.

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Job Description

The ResTech Helpdesk is a team of undergraduate students who provide:

  • IT Helpdesk Desktop Support
  • IT Customer support for software- and hardware-related issues
  • Troubleshooting PC issues
  • Support for online services including Ethernet and wireless
  • Support for the ResTech Computer Labs
  • Spyware, virus removal
  • Hardware and software support for Housing & Residential Services


Working knowledge of the following:

  • In depth knowledge of operating systems: Windows (Vista/7/8/10), macOS
  • Internet: email, web browsers (Internet Explorer, Chrome, Firefox, etc.)
  • Computer assembly and troubleshooting
  • Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Access
  • Virus, malware and spyware detection and removal
  • Savvy with search engine techniques
  • PC imaging and configuration
  • Technician must be comfortable with all facets of PC and laptop hardware setup and maintenance, including installation and configuration of hard drives, NICs, printers, and other PC accessories
  • Basic knowledge with networking: TCP/IP, configuring network settings, IP addresses, routers, etc.

Other Requirements

  • Available to work a minimum of 10 hours per week
  • Enrolled minimum 6 credit hours as an NIU student
  • Must be able to lift and carry 25-50 pounds of equipment
  • Excellent customer service skills
  • Excellent communication skills
  • Problem solving and troubleshooting skills
  • Ability to learn fast and pick up new skills quickly

Starting Pay Rate

$11.25 per hour

Housing and Residential Services

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