iTracker
Use the links below to access the appropriate training materials for your area. All materials require login using your University AccountID and Password. You will be able to access Job Aids and other supportive materials that are specific to your department. For help viewing a secure Job Aid, click here.
iTracker
|
Training Materials
|
Updated
|
| Adding An iTracker Incident |
Job Aid |
08/2011 |
| Assigning or Reassigning an Incident |
Job Aid |
05/2011 |
| Entering Time and Billing Information |
Job Aid |
05/2011 |
| iTracker Quick Tips |
Job Aid |
05/2011 |
| Reopening an Incident |
Job Aid |
06/2011 |
| Resolving and Closing an Incident |
Job Aid |
05/2011 |
| Sending an E-mail in iTracker |
Job Aid |
05/2011 |
| Updating an Incident |
Job Aid |
11/2011 |
| Uploading and Viewing a Document in iTracker |
Job Aid |
05/2011 |
| Using Filters in iTracker |
Job Aid |
05/2011 |
| Using One & Done |
Job Aid |
05/2011 |
| Un-resolving an Incident |
Job Aid |
06/2011 |
Administrative
|
Training Materials
|
Updated
|
| Adding Mobile Phone Information |
Job Aid |
05/2011 |
Note: All training materials are produced in PDF format, unless otherwise specified. You will need to have Adobe Acrobat Reader installed on your computer in order to read the Job Aid training materials. If you need to download Adobe Acrobat Reader, click here and follow the instructions for downloading.
Additional Help
For help or technical assistance contact the ITS HelpDesk at 815-753-8100.
