Training Center

iTracker

Use the links below to access the appropriate training materials for your area. All materials require login using your University AccountID and Password. You will be able to access Job Aids and other supportive materials that are specific to your department. For help viewing a secure Job Aid, click here.

iTracker

Training Materials

Updated

Adding An iTracker Incident Job Aid 08/2011
Assigning or Reassigning an Incident Job Aid 05/2011
Entering Time and Billing Information Job Aid 05/2011
iTracker Quick Tips Job Aid 05/2011
Reopening an Incident Job Aid 06/2011
Resolving and Closing an Incident Job Aid 05/2011
Sending an E-mail in iTracker Job Aid 05/2011
Updating an Incident Job Aid 11/2011
Uploading and Viewing a Document in iTracker Job Aid 05/2011
Using Filters in iTracker Job Aid 05/2011
Using One & Done Job Aid 05/2011
Un-resolving an Incident Job Aid 06/2011

Administrative

Training Materials

Updated

Adding Mobile Phone Information Job Aid 05/2011

Note: All training materials are produced in PDF format, unless otherwise specified. You will need to have Adobe Acrobat Reader installed on your computer in order to read the Job Aid training materials. If you need to download Adobe Acrobat Reader, click here and follow the instructions for downloading.

Additional Help

For help or technical assistance contact the ITS HelpDesk at 815-753-8100.