Desktop and Device Support
NIU's Division of Information Technology (DoIT) provides secure, managed and monitored desktop and device support services for departments, classrooms, conference rooms, and technology centers and labs. This support includes:
- Desktop and laptop support for Windows and MacOS as negotiated and described in a Service Level Agreement;
- Media equipment installation and support for a full range of classroom, conference room and lab requirements;
- Remote management and troubleshooting for Windows and Macintosh desktops and laptops using Microsoft SCCM and Parallels; and a
- Virtual desktop solution (AnywhereApps) using Citrix to allow faculty, staff and students access to a large variety of Windows applications.
The Division manages general access labs across campus (hours, software, locations). Labs are equipped with a standard image of software applications and most include accessibility software for visually-impaired students. As more and more NIU students own laptops and mobile devices, DoIT is renovating older lab spaces, removing aging workstations and replacing them with charging devices, monitors for collaborative display and study, and more comfortable furniture.
The Division supports more than 400 classrooms, conference rooms and ballrooms in more than 70 buildings. DoIT also provides consulting services for room design and media equipment purchases. Instructor workstations in DoIT-supported classrooms are equipped with a standard image of software applications. Several classrooms also function as classroom labs that have both instructor and student workstations.
- College of Business: Tech Resources
- College of Education: Office of Tech Services
- College of Engineering: Computer Labs
- College of Health and Human Sciences: Resources
- College of Law: Information Technology
|Request Software to be added to software image in lab/classroom/conference room or to AnywhereApps||free||Software Installation Request|
|Apply for Student Lab Assistant position||Application Form|
|Crestron Programming/Configuration for Smart Classrooms||free for Room Type A||Email ServiceDesk@niu.edu|
|$200 for Room Types B, C, D|
|Reserve a Lab||free||Email ServiceDesk@niu.edu|