Southeast Asia Publications-Returns Policy

Returns Policy

A. If an item is damaged in shipping, hold the item and notify us of the problem. This will enable us to place a claim with the shipper while also shipping you a replacement item. No credits will be issued for the damaged item if we are not notified in a timely fashion or if the item is returned to us without prior authorization.

B. If an item is missing from the shipment but not so noted on the packing list, Southeast Asia Publications must be notified within seven days at which time we will send the missing item. If we have not been notified, the customer will be responsible for the full invoice as billed.

C. Overstock returns must be in salable condition in order to receive credit. Preauthorization is not required for overstock returns.

D. Items sold as sets (i.e. text book and accompanying audio cassette tapes) must be returned as sets in order to receive credit.

Please list our "Internal Log Number" (on your packing list) when contacting us. (Commercial customers may list their original purchase order number).