Cascade Server Troubleshooting

Resources & Documents

Cascade Server Troubleshooting

Issue / Problem

Suggested Action / Possible Fix / Recommended Solution

I can't log in to Cascade Server If you are trying to log in from off campus:

You must be connected to the NIU network to access Cascade Server. You can access the network via VPN software available from ITS. For more information, visit https://secure.niu.edu/+CSCOE+/logon.html 

Once you have connected to the network, you should be able to access Cascade Server. If you are still encountering problems with logging in, continue with the solutions below.
If you are attempting to access Cascade Server within the NIU network:

Your Novell ID (look up your ID) must be in all lower-case letters. The password is the same as your Novell password, so if it contains capital letters those should be included
I cannot find my website in Cascade Server Any websites that you have access to will be available through the “Global” dropdown menu at the top of the screen:
Visual of global dropdown menu
If you do not see the website that you need to edit, you can request permissions by filling out our form at http://niu.edu/webteam/request_form/access.shtml
My image does not show up, or shows up inconsistently, within Cascade Server or on the live website. Check the image system name under the MOVE/RENAME function.

Ensure that the system name:

a. Contains only traditional characters (no single spaces—"about_us.jpg” is okay; “about us.jpg” is not). Use hyphens or underscores to separate individual words.
b. Has an image file extension at the end (like .jpg, .gif, or .png).
I deleted something in Cascade, but it is still showing up on the website. Content must be unpublished to be removed from the website.

1. If you have deleted something, go to your RECYCLE BIN and restore the item with the restore icon (Restore icon).
2. DELETE the content or page again, but this time check the box next to where it says UNPUBLISH.
3. Click SUBMIT to delete your content or page.
The breadcrumbs on my website are wrong or missing items. Breadcrumbs are controlled by the Display Names of folders and pages.

Breadcrumbs visual hierarchy exampleCheck the Display Name of every page and folder within the hierarchy through the EDIT function. Correct or add names as necessary.

In the example at right, the index page is located at about/rankings/clas/index.

Thus, to check the breadcrumbs for the example index page, you would check the Display Names of the about, rankings, and clas folders, as well as the index page itself (4 Display Names total)
My page won’t display any content. EDIT the page that will not display content.

Under the “Main Content Area – Row” heading, ensure that the USE SECOND COLUMN AS RIGHT COLUMN UNDER MAIN IMAGE option is set to “No.
The hyperlink on my page isn’t working correctly. If the link is internal (to another webpage within the site you are working on):

1. EDIT the page or block that contains the broken hyperlink.
2. Highlight the linked text with your cursor and click the link icon (Link icon).
3. The LINK section indicates the current page or document that the hyperlink points to (noted within the [brackets]). Verify that this page is correct, or choose a new one by clicking the page icon (Page icon).

If you update the page or document, make sure to SUBMIT the changes to Cascade Server and PUBLISH the page to the website
If the link is external (to a different website than the one you are working on):

1. EDIT the page or block that contains the broken hyperlink.
2. Highlight the linked text with your cursor and click the link icon (Link icon).
3. Make sure the LINK address (the web URL) starts with “http://”
4. Verify that the full web address is correct.

If you update the page or document, make sure to SUBMIT the changes to Cascade Server and PUBLISH the page to the website.
If the link is to a document, PDF, or other file:

Under the MOVE/RENAME function, ensure that the system name:

a. Contains only traditional characters (no single spaces— "quarterly_report.pdf” is okay; “quarterly report.pdf” is not). Use hyphens or underscores to separate individual words.
b. Has a file extension at the end (like .doc, .pdf, or .rtf).

EDIT the page or block that contains the broken hyperlink.

1. Highlight the linked text with your cursor and click the link icon (Link icon).
2. The LINK section indicates the current page or document that the hyperlink points to (noted within the [brackets]). Verify that this page is correct, or choose a new one by clicking the page icon (Page icon).
3. If you update the page or document, make sure to SUBMIT the changes to Cascade Server and PUBLISH the page to the website.
My left navigation is not working, or it is missing links that I want to include in it. If you are working with Auto-Navigation (most common):

Auto-Navigation is controlled through the Display Names of 1st level items in your Base Folder. 1st level items are items that are within the Base folder and no other folder.

Left navigation visual exampleIn the example at right, the 1st level items are the contact folder, the images folder, the resources folder, and the index page. The AccessCascade.jpg file is a 2nd level item.

To add a 1st level item to your Auto-Navigation:

1. EDIT the piece of content or page you wish to add.
2. Add or edit the Display Name to the desired navigation item name.
3. In the INCLUDE IN section for folders or the DISPLAY? section on pages, select “Left Navigation”
4. SUBMIT your changes to Cascade Server.
If you are working with Custom Navigation:

Custom Navigation is controlled by blocks (indicated by the block icon: Block icon) that get assigned to pages.

You can see which navigation is assigned through the EDIT function on pages. Under the “Left Navigation” heading, next to the CUSTOM BLOCK option, you can see the location of the custom navigation. To edit the custom navigation, click the dropdown arrow next to its location and click EDIT.
Visual example of custom navigation