The pickle philosophy evolved from an incident at one of Bob Farrell's restaurants. A customer asked for extra pickles; and while there was no cost for extra pickles, the waitress let the customer know there would be a charge for the extra pickles. The customer contacted Bob Farrell, which led to his addressing the issue and letting his staff know to "Give 'Em the Pickle." Give 'Em The Pickle is all about going the extra mile for customer service. It's been put into practice at many businesses and now here at Campus Recreation. It may be about going the extra mile to make customers happy or putting your own personal stamp on customer service that sets you apart from your competition. Has our staff gone the extra mile for you? Have they given you the pickle? Let us know!
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Pickle of the Month
An Indoor Soccer participant was struggling with understand- ing why certain fouls were being called. Mark explained, and showed the participant the fouls to help him understand what he was doing wrong.
Top Program Pickles
Diego searched all over the Student Recreation Center until he found a patron’s missing wallet.
Fallon handled an intense Women's Rugby situation regarding playable fields and equipment. She provided excellent customer service to officials, fans, and teams.
A patron stated that she was the one of the nicest staff members she has met at the Rec due to her consistently asking how her day and workout went.