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Internet Explorer 11 Updates Cause Blackboard to Crash - Resolved

Posted: 2/14/14, Updated 2/20/14 10:30 am

ITS installed a patch to Blackboard on 2/19/14 that has resolved this issue. Users can update Internet Explorer to version 11.

**Original issue posted below. These steps are no longer necessary**

Microsoft pushed out updates to Internet Explorer 11 on Tuesday, 2/11/14 (newest version now 11.0.9600.16518) that caused Internet Explorer 11 to crash either when users logged in to Blackboard or accessed a course in Blackboard. Some users reported IE 11 froze while taking a test.

This problem has been reported to Blackboard. There is no estimated time yet on a fix from them but in the meantime Blackboard recommends using another browser.

ITS was able to isolate the Internet Explorer 11 update causing the problem; it is KB 2909921. ITS has successfully tested uninstalling this update from IE 11 on Win 7 and Win 8.1 PCs which fixes the problem. Users must also disable automatic updates to IE 11 until this issue is resolved. Follow the instructions described below to remove KB 2909921 in order to continue using Internet Explorer to access Blackboard.

Steps for Uninstall Internet Explorer 11 KB 2909921

1. In Win 7, Click Start > Control Panel > Uninstall a program) In Win 8 and 8.1 Search for ‘Uninstall a program’ and follow the rest of these steps.

Step 1

2. Click View installed Updates

Step 2

3. Let computer gather all the update information. This will take a few moments. Once done maximize window. Scroll to bottom of the list. You want to be in the “Microsoft Windows” section in the list. Click on the “Installed On” Tab until you get a pointing up arrow.

Step 3

This will put the most recent updates on the bottom of the list. Search for the update “Security Update for Microsoft Windows KB2909921” Once found right click on the update and uninstall it.

Step 4

Click yes, if the computer asks you if you are sure you want to uninstall it. Once it is uninstalled it should prompt you to restart computer. Click Restart Now. If not go down to start and restart your computer how you normally do it.

Step 5

Once the computer is restarted log into Blackboard and you should be able to log into classes without it crashing.