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Blackboard Frequently Asked Questions (FAQ)

Blackboard FAQ: Mac User Errors


As a Mac user, I am receiving an error message when attempting to view a Microsoft Office file I've uploaded into my Blackboard course. Why won't my files work in Blackboard?

Any file that is to be uploaded into a Blackboard course must have a file extension after the file name (examples: syllabus.doc; schedule.xls; lecture.ppt). Microsoft Office applications running on a Mac operating system do not by default save the file extension with the name of the file. Mac users must remember to save the entire file name AND file extension for any files which are to be uploaded into Blackboard. Failure to do so will result in an error when attempting to view the file once placed in the Blackboard course.

To ensure that your Microsoft Office files are saved properly for access by others in Blackboard, ensure that "Append file extension" is selected when saving.
Append file extension


I am trying to export a pool on a Mac. When the pool is downloaded, the .zip file is automatically unzipped by Stuffit 10. Is there a way to prevent this, since Blackboard need the zip archive and rejects the unzipped folders?

To prevent from the automatic unpacking of the .zip file, set the preferences in Stuffit under "Expansion" uncheck "Automatically Expand Archives."


My scroll bars appear to be missing on the Mac.

The default setting is for scroll bars to not be visible until you begin scrolling. It is recommended that you set scroll bars to always display within Mac OS X through the System Preferences. To do so, open System Preferences (either by using the icon on the dock, or by clicking the Apple icon in the top left corner of the screen and clicking System Preferences from the drop-down menu). Once System Preferences are displayed, click the General icon. Finally, on the General preferences screen, under Show Scroll Bars , select the button next to Always. You can close out of the Preferences window, and now your scroll bars will show up in the Grade Center. You can click and drag the scroll bar to view the columns past the edge of the screen.


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Last Updated: 04/03/2015