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Blackboard Frequently Asked Questions (FAQ)

Grade Center Reported Issues

Several of my Grade Center columns appear to be missing on my Mac.

New Grade Center Columns are always added to the right end of the Grade Center. When there are more columns than fit on the screen, you will need to scroll to the right. If you are using a Windows computer, there will be a scroll bar at the bottom of the Grade Center that allows you to scroll to the right.

If you are using a Mac, the default setting is for scroll bars to not be visible until you begin scrolling. It is recommended that you set scroll bars to always display within Mac OS X through the System Preferences. To do so, open System Preferences (either by using the icon on the dock, or by clicking the Apple icon in the top left corner of the screen and clicking System Preferences from the drop-down menu). Once System Preferences are displayed, click the General icon. Finally, on the General preferences screen, under Show Scroll Bars, select the button next to Always. You can close out of the Preferences window, and now your scroll bars will show up in the Grade Center. You can click and drag the scroll bar to view the columns past the edge of the screen.

The vertical scroll bar is missing in my Grade Center. I can no longer scroll through through my list of students.

If the vertical scrollbar disappears completely from the right side of the Grade Center in Firefox, and/or the up and down scroll arrows don't move the screen up or down a few rows at a time in Internet Explorer, change the scrollbar size in your Windows Display Properties settings:

For Windows XP:

  1. Logout of Blackboard and close the browser (Firefox or Internet Explorer)
  2. Click the Windows Start Button, then click Control Panel
  3. In the Control Panel window, double-click Display Properties or Display
  4. Click the Appearance tab at the top of the Display Properties dialog box
  5. Click the Advanced button
  6. In the Item drop-down box, select scrollbar
  7. Select a number less than 20 from the Size: option (17 is the default value)
  8. Click OK
  9. Click OK again to close the Display Properties dialog box, then close the Control Panel window

For Windows 7:

  1. Logout of Blackboard and close the browser (Firefox or Internet Explorer)
  2. Click the Windows button, then click Control Panel
  3. In the Control Panel window, click Appearance and Personalization
  4. Click Personalization
  5. Click Window Color
  6. Click Advanced Appearance Settings
  7. In the Item drop down menu, choose Scrollbar
  8. Make sure Size is set to 17 or less

When you have completed the steps for your version of Windows, reopen the browser and log in to Blackboard again. The scrollbars and buttons should work properly in both Firefox and Internet Explorer

I deleted a graded discussion forum, but the column is still in the Grade Center and there is no option to delete it.

When a discussion forum is created as a graded forum, a column is automatically created in the Grade Center. If the discussion forum is then deleted, the column remains in the Grade Center and cannot be deleted. This issue can also occur during a Course Copy, if Grade Center Settings are copied but the Discussion Board is not (and graded discussion forums exist).

There are two workarounds: Faculty can hide the column from the student view and then hide the column from the instructor view OR faculty can use Bulk Delete to remove all Grade Center columns and settings. WARNING: using Bulk Delete to delete the Grade Center can permanently delete student grades and any Assignment or Test submissions that have been made.

The last student alphabetically is missing from my Grade Center

This occurs in Firefox and is due to the scroll bar size setting. You can work around this issue by clicking on the top of the Last Name column to sort the students in descending order from Z-A when you need to see the final student, and then click it again to sort it from A-Z. You can also change the scrollbar size in your Windows Display Properties settings to fix the issue permanently:

For Windows XP:

  1. Logout of Blackboard and close the browser (Firefox or Internet Explorer)
  2. Click the Windows Start Button, then click Control Panel
  3. In the Control Panel window, double-click Display Properties or Display
  4. Click the Appearance tab at the top of the Display Properties dialog box
  5. Click the Advanced button
  6. In the Item drop-down box, select scrollbar
  7. Select a number less than 20 from the Size: option (17 is the default value)
  8. Click OK
  9. Click OK again to close the Display Properties dialog box, then close the Control Panel window

For Windows 7:

  1. Logout of Blackboard and close the browser (Firefox or Internet Explorer)
  2. Click the Windows button, then click Control Panel
  3. In the Control Panel window, click Appearance and Personalization
  4. Click Personalization
  5. Click Window Color
  6. Click Advanced Appearance Settings
  7. In the Item drop down menu, choose Scrollbar
  8. Make sure Size is set to 17 or less

When you have completed the steps for your version of Windows, reopen the browser and log in to Blackboard again. You should be able to see all of the students.

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Last Updated: 9/15/2014