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Cancellation/Refund Policy: Cancellation/Refund requests for conference and lodging reservations will be accepted if written notification is received by March 15. Refunds will be issued minus a $25 processing fee. Cancellations received on or after March 12 will be charged 50% of the total reservation fee. No refunds will be issued for cancellations received on or after March 25. Substitutions of registrants may be made, without penalty, anytime prior to the program's commencement. Fax your requests to 815-753-6900. E-mail your requests to firstname.lastname@example.org All registrations confirmed by payment.