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"I Lost My OneCard!"

If your NIU OneCard is lost or stolen, it should be suspended immediately to prevent any possible misusage. A OneCard may be suspended by the following methods:

  2. Call the OneCard ID Office at (815) 753-9569 during regular business hours (Monday - Friday, 8:30 a.m. - 4:00 p.m.) and we will suspend your card.
  3. Contact the NIU Police at (815) 753-1212 during OneCard non-business hours.

Note: If you had TCF Bank/ATM privileges attached to your OneCard, you will need to contact TCF Bank at (815) 753-9363 to have that card function suspended.

To reactivate a suspended OneCard, you must bring it in to the OneCard Office. A OneCard cannot be reactivated online or over the phone. There is no charge to reinstate a recovered OneCard, but there is a $20.00 charge to replace a lost/stolen card.

Residence Hall Students have the option of getting a Temporary Card from Housing and Dining (these are issued at the dining offices at the Residence Halls). When assigned, this Temporary Card suspends your lost OneCard so that it cannot be misused, and then it will access your Huskie Bucks, Meal Plan, Door Access, Rec Center privileges, etc.

Note: If you are planning to get a Temporary Card, do not suspend your OneCard, or the Temporary Card will not work.

There is no charge for a Temporary Card, but it must be returned before a recovered OneCard can be re-instated or a new one is purchased for $20.00. There is a $10.00 fee for Temporary Cards that are not returned.