What We Do

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The ombudsperson provides an opportunity for informal discussion of problems outside formal channels. The ombudsperson listens, discusses, answers questions, provides information and helps develop options for resolving a situation. The office provides a means of conflict resolution that is non-confrontational, impartial, informal and confidential. The ombudsperson cannot impose solutions, but identifies options and strategies for resolution. Contacting the ombudsperson does not constitute official notice to the university.

The ombudsperson WILL DO the following:

  • Listen to you
  • Answer your questions
  • Analyze your situation
  • Explain university policies and procedures
  • Provide information and advice
  • Develop options
  • Help untangle bureaucratic red tape
  • Suggest appropriate referrals
  • Assist you in pursing a resolution
  • Apprise administration of significant trends
  • Recommend changes in policies and procedures

Read what we don't do.

Contact Us

Holmes Student Center, 6th Floor
Monday-Friday
8 a.m.-Noon; 1-4:30 p.m.
(other times by appointment)
815-753-1414
ombuds@niu.edu