An ombudsperson is a designated neutral who provides confidential and informal assistance for resolving university related concerns. The ombudsperson is independent of the university's formal administrative structure and will consider all sides of an issue in an impartial and objective manner. The ombudsperson cannot impose solutions, but will identify options and strategies for resolution.
The ombudsperson can advise you of your rights and responsibilities within the university, but cannot provide legal advice. The ombudsperson does not advocate for any side in a conflict and may not participate in any formal investigation, hearing, or process.
Additional information regarding the standards of practice for university ombudspersons can be obtained at The International Ombudsman Association (IOA).
The services of the Office of the Ombudsperson are available to all members of the NIU community equally: students, staff, faculty, administrators, alumni, parents, family members and others.
If any of the following statements apply to your situation, we invite you to consult with us.
The ombudsperson provides an opportunity for informal discussion of problems outside formal channels. The ombudsperson listens, discusses, answers questions, provides information, and helps develop options for resolving a situation. The office provides a means of conflict resolution that is non-confrontational, impartial, informal, and confidential. The ombudsperson cannot impose solutions, but identifies options and strategies for resolution. Contacting the ombudsperson does not constitute official notice to the university.
The ombudsperson will...
The ombudsperson does not ...
You may discuss any concern or conflict confidentially with the ombudsperson. Issues brought to the ombudsperson include: